Effective Date: 30 March 2025
Egumeni Inn & Conference Centre (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services.
By accessing our website or providing personal information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information in various ways, including when you:
- Make a booking on our website, over the phone, or at our reception.
- Subscribe to our newsletter or promotional offers.
- Communicate with us via email, contact forms, or social media.
- Participate in surveys, competitions, or feedback activities.
Types of Information Collected
- Personal Identifiable Information (PII):
Name, ID/passport number, email address, phone number, residential or billing address, date of birth, and nationality. - Booking & Payment Details:
Credit/debit card details, bank account details (for EFT), and transaction history. - Technical Information:
IP address, browser type, operating system, access times, and referring website addresses. - Other Information:
Special requests, preferences (e.g., room type, dietary requirements), or health information if relevant to your stay.
2. How We Use Your Information
We collect and process your data for the following purposes:
- To process reservations and manage your stay at Egumeni Inn & Conference Centre.
- To process payments and issue invoices or receipts.
- To communicate with you regarding your booking, special offers, or important updates.
- To provide personalized services and enhance your experience.
- To improve our website, services, and customer satisfaction.
- To comply with legal obligations, including record-keeping and accounting requirements.
3. Sharing of Information
We do not sell or rent your personal information. However, we may share your data in the following cases:
- Service Providers: Third-party providers (e.g., payment processors, email marketing services, IT support) who assist in delivering our services. These providers are bound by confidentiality agreements.
- Legal Obligations: If required by law, regulation, or legal process, we may disclose your information to law enforcement authorities or regulatory bodies.
- Business Transfers: In case of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity.
4. Data Protection & Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
Security Measures Include:
- SSL encryption for our website and online booking/payment systems.
- Secure storage of personal data on password-protected servers.
- Regular security audits and monitoring.
- Limited access to your data by authorized personnel only.
5. Your Data Protection Rights
Depending on applicable laws (such as POPIA or GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion or restriction of your data under certain circumstances.
- Object to the processing of your data for marketing purposes.
- Withdraw consent at any time if processing is based on consent.
- Lodge a complaint with a data protection authority if you believe your rights have been violated.
To exercise your rights, please contact us using the details provided below.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website performance and user experience.
- Understand visitor behaviour and preferences.
- Facilitate booking and authentication processes.
You can adjust your browser settings to refuse cookies, but some features of our website may not function properly without them.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
Retention Periods May Vary Depending On:
- Booking records (up to 5 years).
- Marketing communications (until you unsubscribe).
- Legal obligations (accounting, taxation).
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing any personal data.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact:
Egumeni Inn & Conference Centre
Brackenhurst, Alberton, 1448
Email: info@egumeni.co.za
Phone: +27 11 868 5444