Terms and Conditions

  1. General

1.1. These Terms & Conditions apply to all bookings made at Egumeni Inn & Conference Centre, located in Brackenhurst, Alberton.
1.2. By booking accommodation, conference facilities, or other services, you accept these terms on behalf of yourself and all persons included in the booking.

  1. Reservations & Bookings

2.1. Bookings are subject to availability and will be confirmed upon receipt of payment or a valid credit card guarantee.
2.2. All guests must be over the age of 18 unless accompanied by an adult.
2.3. Valid identification (passport, national ID) must be presented at check-in.
2.4. Early check-in or late check-out requests are subject to availability and may incur additional charges.

  1. Payment Policy

3.1. A deposit of 20% is required to secure the booking.
3.2. Full payment must be made at least 48 hours before arrival, unless otherwise agreed.
3.3. Accepted payment methods: Credit Card, Debit Card, EFT (Electronic Funds Transfer), or Cash.
3.4. All rates are quoted in ZAR and are inclusive of VAT, unless otherwise stated.

  1. Cancellation & Refund Policy

4.1. Cancellations made 7 days or more prior to arrival will receive a full refund, less any applicable bank charges.
4.2. Cancellations made within 7 days of arrival will forfeit 50% of the total booking fee.
4.3. Cancellations made within 48 hours of arrival or no-shows will result in 100% forfeiture of the total booking fee.
4.4. Refunds will be processed within 7 working days.

  1. Check-in/Check-out

5.1. Check-in time is from 14:00 PM.
5.2. Check-out time is by 11:00 AM.
5.3. Late check-outs are subject to availability and may incur additional charges.

  1. Guest Responsibilities

6.1. Guests are responsible for the care of the room and its contents during their stay.
6.2. Any damage or loss to property will be charged to the guest’s account.
6.3. Noise levels should be kept to a minimum after 10:00 PM to respect other guests.
6.4. Smoking is not permitted in rooms or public indoor areas. Designated smoking areas are provided.
6.5. No pets are allowed, except for certified service animals with prior notification.

  1. Conference & Event Bookings

7.1. Conference bookings require a 30% deposit to confirm the reservation.
7.2. Final numbers and requirements must be confirmed 7 days prior to the event date.
7.3. Cancellations made less than 7 days before the event will incur a 15% cancellation fee.
7.4. Full payment is required before the event unless otherwise agreed in writing.

  1. Restaurant & Bar

8.1. Outside food and beverages are not allowed unless approved by management.
8.2. Alcohol consumption is restricted to adults aged 18 years and above.
8.3. Guests are expected to conduct themselves respectfully in dining areas.
8.4. Special dietary requirements should be communicated at the time of booking or upon arrival.

  1. Facilities Use

9.1. Use of the pool, lapa, and gym facilities is at the guest’s own risk.
9.2. Proper swimwear is required in the pool area.
9.3. Children under 16 years must be accompanied by an adult in the pool and leisure areas.
9.4. The conference centre, lounge, and shared areas are for registered guests and conference attendees only, unless otherwise approved.

  1. Safety & Security

10.1. Egumeni Inn & Conference Centre is not responsible for loss or damage to personal belongings unless due to gross negligence.
10.2. Guests are encouraged to use safes provided in rooms for valuables.
10.3. Emergency procedures are outlined in guest rooms and must be followed in the event of an evacuation.

  1. Privacy Policy

11.1. Personal information collected during the booking process is kept confidential and used solely for reservation and communication purposes.
11.2. We do not share personal data with third parties without consent, except as required by law.

  1. Liability

12.1. Egumeni Inn & Conference Centre shall not be held liable for injury, loss, or damage sustained by guests during their stay, except where caused by gross negligence.
12.2. Guests are responsible for their own travel insurance to cover unforeseen circumstances.

  1. Force Majeure

13.1. Egumeni Inn & Conference Centre shall not be liable for any failure to fulfill its obligations if prevented from doing so by causes beyond its reasonable control (including natural disasters, strikes, pandemics, or government regulations).

Payment Options & Security

At Egumeni Inn & Conference Centre, we offer a variety of convenient, secure payment methods to ensure a seamless booking experience for our guests. Whether you’re reserving a room online, settling your bill at reception, or paying for services during your stay, we provide flexible and trusted payment options.

Accepted Payment Methods

  • Credit Cards
    We accept all major credit cards, including Visa, MasterCard, and American Express. Payments can be processed securely both online and at our reception desk.
  • Debit Cards
    Guests are welcome to use debit cards bearing Visa Electron, Maestro, or similar marks. We process debit card payments through secure, PCI-DSS compliant systems.
  • Electronic Funds Transfer (EFT)
    For guests preferring direct bank transfers, we offer EFT payment options. Once a reservation is made, our banking details will be shared to facilitate smooth transactions. Proof of payment is required to confirm your booking.
  • Mobile Payments (Optional)
    If you would like to integrate this: We also accept payments through mobile wallets such as SnapScan, Zapper, or M-Pesa, offering additional flexibility for our guests.
  • Cash Payments
    Cash payments are accepted at reception upon arrival or during check-out. However, for security and efficiency, we encourage digital transactions whenever possible.

Online Payment Gateway

For online bookings, our payment gateway is fully SSL-encrypted, ensuring that your personal and financial data is securely transmitted. We partner with reputable payment processors who are PCI-DSS (Payment Card Industry Data Security Standard) compliant, offering peace of mind when you make a reservation or payment through our website.

Transaction Security

  • Encrypted Transactions: Every online payment is processed through 128-bit or 256-bit SSL encryption, safeguarding your credit card or bank details from unauthorized access.
  • Secure Card Terminals: Our on-site card payment machines are EMV compliant and equipped with the latest anti-fraud technology.
  • Fraud Prevention: We use advanced fraud detection and prevention measures. All transactions are verified through OTP (One-Time Password), 3D Secure, or CVV validation where applicable.
  • Data Privacy: We strictly adhere to POPIA (Protection of Personal Information Act) regulations to protect your personal data and ensure it is used solely for the purpose of your reservation and services at Egumeni Inn & Conference Centre.

Payment Policy Highlights

  • A deposit payment may be required to confirm a booking. The balance can be paid on arrival or before check-in.
  • Refund policies will be outlined in your booking confirmation, including terms for cancellations or no-shows.
  • Invoices and Receipts are provided for every transaction, whether online or on-site.
  1. Changes to Terms & Conditions

14.1. Egumeni Inn & Conference Centre reserves the right to update or modify these Terms & Conditions at any time.
14.2. Any changes will be posted on our website and effective immediately upon publication.

  1. Contact Information

For inquiries or further information:
📍 Egumeni Inn & Conference Centre
📧 info@egumeni.co.za
📞 +27 11 868 5444

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